TERMS AND CONDITIONS
Please read the following Terms and Conditions, which will apply throughout the provision of my services to you. By making an appointment with me, you are agreeing to the following Terms and Conditions.
If, for any reason, you are unable to agree to the terms and conditions outlined below, it will not be possible to book an appointment or follow through with a hypnotherapy session.
FREE INITIAL CONSULTATION
You may be offered a free, 30-minute online initial consultation. No hypnotherapy will be provided during this consultation.
The purpose of an initial consultation is for us to connect and decide whether or not we would be a good fit to work together. Pricing will also be discussed during this call.
BOOKING AN APPOINTMENT AND PAYMENT
In-person Sessions: A non-refundable deposit of £30 (Thirty pounds) will be due upon booking your first in-person session. The balance of the fee will be due at least 48 hours before the start of the session. Refunds will not be issued for cancelations within 48 hours of the agreed session date/time.
Online Sessions: A deposit is not required for online sessions. However, your payment must be received at least 24 hours before the scheduled session start time. If it is not, the session will be cancelled and made available to another client. Please be aware that it is your responsibility to pay your session fee before each scheduled session to confirm the booking.
Session Fees
All fees will be disclosed to you prior to booking. Please be aware that my fees are subject to review and may increase from time to time. You will always receive confirmation of my current fees before booking.
Payment Methods
Payment may be made online by credit/debit card or by PayPal. Payment by cash or cheque will not be accepted unless prior arrangements for this have been made with me by phone.
CANCELATION, RESCHEDULING AND REFUND POLICY
Cancelation and Rescheduling
If you need to cancel or reschedule a session, please provide as much notice as possible. You can do so by email or phone at least 48 hours before an in-person session or at least 24 hours before an online session.
Refunds
Refunds will not be issued for cancellations within 48 hours of an in-person session or within 24 hours of an online session.
Also, please keep in mind that your session fee covers my time and services. Although most of my clients see great results, I cannot and do not guarantee results. Therefore, no refunds will be issued for any session(s) that you have paid for and attended.
If you have paid for a discount package (or program) in advance but decide not to continue with your program before successfully completing all of your sessions, a pro rata refund will be issued (after a full standard fee has been deducted for each session you have attended).
CONTACT BETWEEN SESSIONS
All communication between sessions should be made by telephone or email during office hours only. I will respond to any communications I receive outside office hours on the following working day.
MEDICAL OR PSYCHOLOGICAL CONDITIONS
You may be asked to share with me some information about your medical history in order to establish whether or not there are any contraindications to hypnotherapy. For the same reason, you may also be asked about any medical changes you have experienced between sessions or over the course of the program.
If you are currently receiving treatment from a medical practitioner (e,g., a doctor, psychologist, psychiatrist or counsellor), I may ask them to provide you with a letter of written consent before we commence our work together.
Please note that I am unable to work with anyone who experiences any form of psychosis or those with epilepsy.
AGE RESTRICTIONS
You must be at least 18 years old to participate in online sessions.
ATTENDING YOUR SESSION
Please ensure that you are available for your session start date/time. If you are running late, it is your responsibility to let me know as soon as possible. If a session starts late, I will do my best to deliver a full session within the time available, but this cannot be guaranteed.
PERSONALIZED RECORDINGS
For your safety, your personalised recording(s) should not be listened to while driving, operating machinery, or doing any other activity. All recordings are provided to you for your personal use only and should not be shared, sold or distributed under any circumstances.
STANDARDS OF BEHAVIOR
Please keep in mind that during our work together, any disrespectful, abusive and/or violent behaviour will not be tolerated and may result in your session(s) being cancelled with no refund. This includes attending your session(s) while under the influence of alcohol or recreational drugs.
CONFIDENTIALITY
All communications and information you share with me during your session(s) will remain completely confidential.
Confidential information will only be disclosed when:
1. You have given me permission to do so.
2. I am legally compelled to by a court of law.
3. The information is of such a nature that confidentiality cannot be maintained. For example:
• When there is a threat that you might harm yourself or others.
• In the case of fraud or a criminal act.
• When minors (under 18 years old) are involved.
4. A referring medical practitioner or other healthcare professional requires a report. In which case, a report will be made available upon request.
LIABILITY AND INDEMNITY
Under no circumstances will the Hypnotherapist, HNTherapy, (herein referred to as ‘the Hypnotherapist’) be liable for any damages, including without limitation, direct, indirect, incidental, special, punitive, consequential, or other damages (including without limitation lost profits, lost revenues, or similar economic loss), whether in contract, tort, or otherwise, arising out of the advice or information provided to you during the professional services provided by the Hypnotherapist.
In addition, you agree to defend, indemnify, and hold the Hypnotherapist harmless from and against any and all claims, losses, liabilities, damages and expenses (including legal fees) arising out of your participation in the professional services provided.
UPDATES TO TERMS AND CONDITIONS
These Terms and Conditions are subject to revision without notice. Please familiarize yourself with any amendments that may have been made since your last hypnotherapy session with me, especially if it has been some time since we last worked together.
DATA PROTECTION
Throughout the duration of my services, your personal data will be collected, processed, used and stored in accordance with the Privacy Policy. By booking an appointment with me, you are choosing to accept the conditions of this Privacy Policy. Please keep in mind that the terms of this Privacy Policy may be updated from time to time without prior notice. You are advised to check my website periodically for any changes.
CONCERNS AND COMPLAINTS
If you have a concern or complaint regarding your hypnotherapy session(s), please bring this to my attention as soon as possible so that we can find a resolution.
STATEMENTS OF UNDERSTANDING
By signing this form, you agree to abide by the Terms and Conditions outlined above. You are also confirming that you agree with the following statements:
· I confirm that I have been informed by the Hypnotherapist about the scope of hypnotherapy that she provides, and I give my full consent to receiving hypnotherapy sessions from her.
· I understand that results may vary from person to person and that the Hypnotherapist in no way implies or guarantees the resolution of any presenting problems or issues.
· I understand that hypnotherapy or any form of information provided by the Hypnotherapist, either in person or by phone, email or the internet, is not a replacement or substitute for medical, psychological or psychiatric treatment. If I have any doubts or concerns about my health, I recognize that it is my responsibility to seek advice from a qualified healthcare professional.
· If I am advised by the Hypnotherapist to seek medical advice or written consent prior to or following any of my hypnotherapy sessions, I will consult with my medical practitioner, hospital consultant and/or other healthcare professionals, as appropriate.
· I understand that my level of motivation is vital to the outcome of my work with the Hypnotherapist, and
· I agree to participate to the best of my ability at all times, which includes listening to my personalized recording(s).